Evaluation of staff

Authorization of employees

The CRMSensor device can provide authorization of an employee with subsequent attachment of all the data collected during the period of their employment (customer profiles, quality assessment, sales statistics).

Logging in CRMSensor system can be accomplished by:

using a personal card (flash media);

entering the personal numeric code;

getting authorization in the external information system of the company (if CRMSensor is integrated with your information system).

Evaluation of the quality of service

Questions of any format are at your disposal, the answers to which you want to obtain directly from clients.

Use CRMSensor as the basic channel of communication with your clients.

It will allow you to always have the factual information on how your clients estimate the work of your personnel and how this assessment changes depending on the measures which are employed to improve the quality of service.

More about surveys

Additional features in the evaluation of staff

Reliability of information

Information about the quality of service is protected from fraud on the part of employees, because each profile contains:

answers and photos of clients;

video and audio of the survey;

the ability to mark suspicious profiles to be invalid, disqualifying them from participation in the overall assessment.

More about audio and video recording

Callback applications

If a customer is not satisfied with the work of an employee, they can leave a contact phone number to contact a specialist in quality control on CRMSensor device for a call back. The ability for the customer to leave a complaint right there and then significantly reduces the number of written applications and negative reviews using external means of communication.

Alert selected employees

You can configure notifications about negative feedback via SMS or E-mail to employees responsible for quality control of personnel. Notifications will come in an online mode.