Evaluation of staff
The CRMSensor device can provide authorization of an employee with subsequent attachment of all the data collected during the period of their employment (customer profiles, quality assessment, sales statistics).
Authorization of employees
Logging in CRMSensor system can be accomplished by:
After login the CRMSensor interface will display the digital badge of the employee. During customer service digital badge can be a greeting or a part of the survey, related to the specific employee. Using digital badge, you initiate the contact with the customer from the first moment of their interaction with your company.
Questions of any format are at your disposal, the answers to which you want to obtain directly from clients. Use CRMSensor as the basic channel of communication with your clients. It will allow you to always have the factual information on how your clients estimate the work of your personnel and how this assessment changes depending on the measures which are employed to improve the quality of service.
CRMSensor automated method of research "Mystery shopper". Now, to evaluate the performance of each employee, you can use "Mystery shopper online» from CRMSensor. If the quality of your customer service is vital for your business, then the unprecedented control of the quality of service of CRMSensоr "Mystery shopper online" is your tool!
Information about the quality of service is protected from fraud on the part of employees, because each profile contains: If a customer is not satisfied with the work of an employee, they can leave a contact phone number to contact a specialist in quality control on CRMSensor device for a call back. The ability for the customer to leave a complaint right there and then significantly reduces the number of written applications and negative reviews using external means of communication. You can configure notifications about negative feedback via SMS or E-mail to employees responsible for quality control of personnel. Notifications will come in an online mode.
Based on the needs of your business, our managers will provide you with an individual functional solution.Digital badge
Digital badge may include:
Evaluation of the quality of service
More about surveys
«Mystery shopper online»
«Mystery shopper online» - is:
More about Mystery Shopper research
Additional features in the evaluation of staff
Reliability of information
More about audio and video recording
Callback applications
Alert selected employees
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CRMSensor will help bring your business to the next level!