Millions of your customers already trust CRMSensor
Millions of your customers already trust CRMSensor.
Would you like to know if your customers are satisfied with the quality of service, and what services they are interested in? CRMSensor can help!
Millions of people are participating in taking the CRMSensor daily polls. Telecom operators are getting information about the quality of their services to their clients.
Whether the system works, our results of the first year since the implementation of the project speak for themselves: the quality of customer service in the branch offices increased by 20%. And the satisfaction index of our customers rose from 70% to 90%.
Andrew Bulgakov, Chief of the MGTS Center for sales and services
What tasks CRMSensor solves for telecom operators
- Interactive customer surveys (open or closed questions, scaled answers, option for entering phone numbers or textual information).
- Notices to employees about selected responses.
- Remote audit of the quality of service.
- Identification of employees with the subsequent binding to them the collected data.
- Audio recording of the service process.
- Interactive presentation of products and services during the service.
- Collection of relevant contacts for sales calls.
- Monitoring of sales and automatic calculation of bonuses for each employee.
- Testing of employees in the workplace.
- E-queuing system without issuing coupons.
- Convenient reports online.
- Automated study "Mystery shopper".
- Design content with the ability to design surveys in the corporate style of a given company.
Convenient 3-click responses
- See detailed statistics of answers for each survey/poll.
- Watch for changes in the dynamics of the responses. Learn how various factors influence the results of the survey (time of day, season, change in the working conditions of an organization).
- Find out whether customers are willing to use the services of your company again, whether they will recommend you to friends and acquaintances.
- Measure the performance of employees. What do you think, how quickly were customer's inquiries handled?
- What is the level of your customers' satisfaction with the service? Determine the "bottlenecks" in the work of the staff to improve service and increase customer loyalty.
- Conduct "Mystery shopping" study without incurring the costs of professional agents.
More about surveys
CRMSensor will help bring your business to the next level!
Based on the needs of your business, our managers will provide you with an individual functional solution.
All data is stored on a remote server.
(TLS) encrypted connection with 128-bit encryption.
Free devices setup and training of personnel.
System integration of CRMSensоr with 1C and other programs is possible.