Banks and insurance

Easy communication with customers!

Interactive customer surveys (open or closed questions, scaled answers, option for entering phone numbers or textual information).
Notices to employees about selected responses.
Remote audit of the quality of service.
Identification of employees with the subsequent binding to them the collected data.
Audio recording of the service process.
Interactive presentation of products and services during the service.
Collection of relevant contacts for sales calls.
Monitoring of sales and automatic calculation of bonuses for each employee.
Testing of employees in the workplace.
E-queuing system without issuing coupons.
Convenient reports online.
Automated study "Mystery shopper".
Design content with the ability to design surveys in the corporate style of a given company.

Watch for changes in the dynamics of the responses. Learn how various factors influence the results of the survey (time of day, season, change in the working conditions of an organization).

Find out whether customers are willing to use the services of your company again, whether they will recommend you to friends and acquaintances.

Measure the performance of employees. What do you think, how quickly were customer's inquiries handled?

What is the level of your customers' satisfaction with the service? Determine the "bottlenecks" in the work of the staff to improve service and increase customer loyalty.